SUPPORT

• Our mailing address:
  Alft & Wilson Publishing
  3775 EP True Pkwy, Suite 282
  West Des Moines, IA 50265
• If you need to send in a payment, make your check payable to "Alft & Wilson Publishing"
• Send us an Email: pwilson@mchsi.com
• Click here for Phone contact information.
• July 1 Program and Support Website
• July 1 Version Download and Setup Instructions
• July 1 Health Insurance Scenarios - Advice
• July 1 Guidelines FAQs
• July 1 Health Insurance Provider Information
• July 1 Major Guidelines Changes Notes
• Need 2009 Registration Code
• Download 2009 Program.
• Download 2008 Program.
• Error message, missing vb40032.dll file.
• I can't find my word processor. Click and select Run.
• Install on Apple Mac.
• About Us
• View/Print Issues
• Need 2008 registration code.
• Need prior ISM version.
• Did we receive your PayPal payment? Look for an Email from PayPal confirming your order. If so, we received a copy. If you cannot find it, check your spam filter.
• Firm name Changed
• Update computers not connected to the Internet.
• Registration code issues.
• Cannot remember the firm name.
• Copy files from old program to new program?
• Need Download/Unlock code.
• Free Forms Help.
• Microsoft Vista Issues.
• Other software we recommend.
• Install on computers that are not connected to the Internet.
• There are five lawyers in our building and each have own firm name. May we use the volume discount? No
• Need the current program.
• Has the program been released? Yes. 2009 has been released.
• Installation issues.
• License and Price.
• On-line update help.
• I want to know how much my child support obligation will be.
• Didn't receive the download/code Email.
• We want to be listed at the on-line calculator page.
• Sales tax INFO.
• How many computers may we install the progam on? Every computer you have.
• Pre-Tax Health Insurance: Your client earns $1,000 per month. From that $100 is paid for health insurance in pre-tax dollars. Put $900 in as your client's monthly income. Put $100 per month in as "Other Income" and uncheck all boxes. Put $100 in medical insurance other deductions.
• Free Report of Probate Referee Form: Click here. Our friend Jane Martin at the law office of Monty Fisher in Ft. Dodge sent this form to us to convert. Save the file to your desktop then click it to open it.
• When do we have to order the program? We suggest November of the year before the program comes out. You are paying for it, why not have use of it come January?
• ADD A LAWYER We added a lawyer to our firm who will use the program, what do we do? If you purchased five or more users, just contact us. If your license is for less, use this form:
Provide Name of Lawyer


• Add a Lawyer Instructions: Once we receive your order, we will reconfigure your license registration on our end. We will then send you an Email of instructions shortly. The adding of a lawyer user requires that you reconfigure the license on all computers where the program is installed. You must start the program, go to "About" and look for "Reconfigure License." Click that link and insert your new registration and your new lawyer is added into the license.