Problems Installing -- Problems Viewing and Creating Documents

You are viewing this page because you were unable to completely install the Iowa Support Master.

When the Iowa Support Master is installed, the installation requires an administrative login.   In this case something went wrong installing an activex file called TX4OLE.OCX which we use for viewing doucments.

Without a complete installation the Iowa Support Master will continue to perform well creating documents directly in your word processor.  You have lost some advanced features that are not required.

Solution
The best solution is to reinstall the Iowa Support Master using an administrative login.  Click here to reinstall at this time.  Save the file to your desktop.  After downloading, install by right clicking the installation file and select "Run As Administrator".

Reinstalled and still having problems?
Unfortunately, you or your computer may not be capable of completely installing.   In this case you can continue to use the Iowa Support Master for all child support calculations. 

Why does the program work okay on other computers but not mine?
There is something in your computer blocking installation or your login limits your ability to perform installations.  It could be your Windows registry has problems and needs cleaned.

SOLUTION FOR COMPUTER ADMINISTRATORS -

Why is this happening?  Iowa Support Master installs and "registers" TX4OLE.OCX during installation. 

You can manually register the TX4OLE.OCX file in the Iowa Support Master folder by using the following regsvr32.exe command from a command prompt.

regsvr32 <Full path of TX4OLE.OCX file>

Click here to go back to the Help page.