Iowa Support Master

by Alft & Wilson Publishing

Support and FAQs

The program is loaded with built-in support. Look through the help files below. If you cannot find the help you need, open the program and click on the "Find" link. Every item in the program is fully supported.

View Complete License Terms
Questions? Call: 515-822-0203

 

Important Notes - Current Program Version April 6 (2017 Program)

To check that your program is current, start Iowa Support Master. Click on "About". Look in the green field to see if your program is displaying the current version. If not, go to our download page to download and install the program. This will not damage or destroy your saved files. It merely updates your software.

If you need help preparing a calculation or have any questions about your results, please do not hesitate to call us. Support is free. Call Patrick Wilson at 515-822-0203 (cell). If you are having technical difficulties, computer issues, call Mike Alft toll-free at 1-800-735-9426.

 

YouTube Video Help

Click Here for our training videos hosted at YouTube.

 

Spousal Support Calculator

Iowa Support Master includes a "Spousal Support Calculator." Iowa has not adopted spousal support guidelines. We worked on a feature to assist parties with arriving at a spousal support number based on jurisdictions across America.



To use the spousal support feature, enter all of your client's financial information into the program. Once you have income, deductions, etc. entered, click on the "Spousal Support" button.

If the parties do not have children subject to support, don't worry about it. The program addresses this in the Spousal Support screen.

 

 

 

 

 

 

 

 

 

 

 

 

1. Health Insurance and Cash Medical, QADD... where can I find help with a topic?



Almost every child support topic and feature of Iowa Support Master have help links within the program. To get help on your topic, open the program then click on the words in program where you would make an entry for that item. There is a HELP button in the program as well as a FIND button. Any of these features should get you the help you need with your issue.

Example, you need help with a health insurance or cash medical situation, look at the image below or watch the short video by clicking the button below.



Click this button to watch a short video on how the instant help works:



Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Download and Registration Help



You should have received an email of your registration information and download link. Copy and paste the registration info into the program. If you type it in by hand and miss a period or add a space the program will not unlock.

To get your download instructions and registration code for the program, go back to our Home page and look for the program download registration code button.

The email instruction subject line will read "Important Message...." It will be sent you from Michael Alft with an email address of michael@alft.net. This email contains all the information you need to install and run the program. Add the michael@alft.net email address to your contact list as this might help avoid the emails being sent to the spam folder.

If you checked your spam filter and the email is not there, contact your ISP (Internet Service Provider). They may be using a spam filter that you do not know about. This is almost always the cause of your not receiving our Emails. To avoid this, set up a Google Gmail account. You can set up the Gmail email account to forward Emails on to your regular email address. Use the Gmail account when you order the program. Our emails will then be sent to the Gmail account. This will circumvent the ISP filters. If you don't receive the email, then check your Gmail account.

If you use an email confirmation process, our automated processing center cannot send a confirmation email. Add michael@alft.net to your contacts list so that your program does not send a bounce-back message.

If you need help downloading and installing the program, Go Here.

Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. We need the program on a different computer, how do we do that?



The best method is to forward the installation Email we send you to the new computer. Go to the new computer and open the Email. To get the Email of instructions sent to you, go back to our home page and click the button for the download and registration code. An automated email will be sent to you. Open the email on the computer where you wish to install the program.

The other alternative is to download the program and save it to a USB thumbdrive. Take the drive to the new computer and install it there.

If you need to transfer files from one computer to another, get a USB thumbdrive. Use it to transfer the files.

Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Another lawyer sent me their Form 1 or 2 and our numbers do not match....



We get this call fairly often. Follow these steps.

First, look at the bottom of the last page of their Form and check the version date of their program. Make sure that your Iowa Support Master version date matches theirs. This works, obviously, if both documents were produced by Iowa Support Master. If they are not using Iowa Support Master or the version dates don't match, one of you needs to update the program and try again.

Next, if you are both using Iowa Support Master, same version date, do your best to enter the numbers they used then print your Form 1. You must go line-by-line down the form checking the numbers. Find where the numbers do not match.

Be mindful that the forms can have numbers changed either by the override feature of Iowa Support Master or they edited the numbers in their word processor.

The usual issue is caused by a party entering income numbers that are not subject to certain taxes (entered in the "Other Income" field with boxes unchecked).

If you are struggling to understand where the problem is, scan and email your forms to pat@patwilson.com. We will take a look.



Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5. Version Date and Update Help.



Current Version 04.06.2017

To check your version, click on the About button in Iowa Support Master and look to the green field. See the image:



If your program is not the current version date, you need to update the software. Follow along.





Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6. Please explain...



Almost every feature in Iowa Support Master has instant help. Simply move your curser over the item of concern and you will see a tiny question mark appear. Click and a help window will appear that explains the item of concern.





Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7. I need a prior version of Iowa Support Master




Download 2016 (This program will not work unless you have purchased and installed the 2017 program.)

Download 2015

Download 2014

Download 2013

Download 2012

Download 2011

Download 2010

Download 2009

Download 2008

Download 2007 Unlock Code: AW21S1STS

Download 2006 (exe file)- Unlock Code: 19352S

Download 2005 (exe file) - Unlock Code: 85105S

Download 2004 After Revision (November 1st) (exe file) - Unlock Code: S641610

Download 2004 Before Revision(exe file) - Unlock Code: S641610

Download 2003 (exe file) - Unlock: SINGLE

Download 2002 (exe file)- Unlock: FAMILYLAW

Download 2001(zip file)- Unlock: CHILDSUPPORT

Download 2000 After Revision (August 1st) (zip file)- Unlock: 7526606

Download 2000 before revision (zip file) - Unlock Code: 7526606

Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8. Our firm name changed or a lawyer has left or been added to our firm.



Firm Name Change: Send the details of your changes to sales@iowasupportmaster.com. We will reconfigure your license and send you the new download and registration code. See the image below to learn how to reconfigure your program.

Lawyer Left Firm: If a lawyer left the firm and you are not adding a new lawyer, you need do nothing. If a lawyer has been replaced, send details of your changes to sales@iowasupportmaster.com. We will reconfigure your license and send you the new download and registration code. See the image below to learn how to reconfigure your program.

New Lawyer to Firm: If you are adding a new lawyer, Click Here.

Reconfigure Iowa Support Master License

Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9. I am getting a message that the VB40032DLL file is missing.



Your Windows system folder is missing the file. CLICK HERE to download the file and make sure you know where you are saving this file on your computer. The file must be saved or moved into your Windows/System folder. Open My Computer and navigate to -> C:/windows/system <- this is where you will need to place the file.

Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

10. CSRU Child Support Recovery Unit Results - Non-Matching



In every case with support results produced by the CSRU, the numbers will not match. The reason s that the CSRU does not use the current, actual tax code results. They use estimates. We use the actual tax rates. With the CSRU results, a party might either receive a refund or pay tax when the file their tax returns. When you use Iowa Support Master, the program will calculate the actual taxes. There are no refunds or taxes owed when you use the actual rates. We do not know why CSRU uses estimates but because they do, your results will not match. You must convince the Court that it should use the actual, tax rates when calculating taxes on income.

Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

.

 

 

11. Will Iowa Support Master work on my Apple Mac computer?

Short answer: Yes. Keep reading.

We have been asked to create a version of Iowa Support Master for Mac, however, this would be a major task. The majority of our users use Windows based computers. Microsoft's newest tablet is the Surface Pro 4. It is the best tablet we have seen and between us, Alft & Wilson, we have at least 10 computers.

The program will run on Apple Mac computers. You must create a Windows environment on your Apple computer. This requires you to install software on your Mac. Here are your options:

Option 1: If all you do is prepare basic forms, 1 and 2, you can use our on-line calculator. It will run on any computer anywhere you have Internet access. The problem is, the online calculator cannot manage the many calculation options that our desktop version offers. It simply is not possible because of the many variables invloved. We recommend you use Option 2.

Option 2: You must install one of these programs on your Mac:

Recommended: VMware Fusion. You may download and install a free trial version of VMWare Fusion onto your Mac. Try it out for free. If you like it, it costs $70 and will allow you to install and use any Windows software program on your Mac. You will also need a Windows operating system installed. Microsoft will allow you to download and install Windows 10 for free. You can use it for 30 days. It's not that expensive to buy. VMware Fusion - Click Here.

Parallels. This program may be a little more difficult for a novice computer user. You may download a free trial of Parallels. It costs $80 or so. You will also need a Windows operating system installed. Microsoft will allow you to download and install Windows 10 for free. You can use it for 30 days. It's not that expensive to buy. Parallels - Click Here.

Option 3: Buy a cheap, Windows laptop. They can be bought for $200 or less. They come with Windows installed so you can easily install and run Iowa Support Master on it.

I installed Parallels on my Apple Mac. Below is an image of my Mac running the full version of Iowa Support Master.



Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

12. How do I get help on any particular topic in the program?



The Iowa Support Master software has two built-in support features. Open the program...

  • Click on the "Help" button.
  • Move your curser over the program feature where you will see a tiny question mark pop up then double click on the question mark for the help. See the example below ... you need help understanding Qualified Additional Dependents - move your cursor over the topic and when you see the question mark, double click for instant help on QADDs.
Watch the video:




If you are seeking help on this website, use the "Search" feature in the left margin. Type in a few words of your topic to look for help.

Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

13. Where do I learn how to use the Iowa Support Master software?





We posted a number of videos on YouTube. Click here to check out the list of videos on YouTube about Iowa Support Master and child support calculations in Iowa.

In the program, if you seek help with a topic, look for the YouTube image. If you see it, click on it for a video help file on the topic.

If you would like an in-office or tele-video training session, please call: 1-888-805-0363

Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

.

 

 

14. How do we add a lawyer to our license?

If you already have a license for 5 or more lawyers, send us an email of the changes you wish to make: sales@iowasupportmaster.com.

If your firm license is currently 4 or less, you must purchase additional licenses to add lawyers. The price per lawyer added is $220 for the year. Once you reach five lawyers licensed, all additional lawyers in the firm may be added at no charge.

See the instructions below as to how to reconfigure the program after you pay for the new lawyer.

 

Pay by Check

$220 per lawyer.

Send your check payable to Alft & Wilson Publishing along with the names of the lawyers to be added to your license.

Alft & Wilson Publishing
3775 EP True Parkway, Suite 282
West Des Moines, IA 50265

 

Pay by Credit Card

Provide Name of Lawyer

 

How to add the new lawyer to your program.

1. Open Iowa Support Master then click on the About button.
2. Click "Reconfigure License" - look for wording in blue. See the image below.
3. Clear the registration information and then re-start the program. Insert the new information you received in the email we sent you.



Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15. How do I find ___________ in the program?



In the program, in the items on the right, click on the "Find" button. Example, you are looking for the "shared care" button. Click on "Find" then press the "S" letter on your keyboard. You will see the link, just double click on it.



Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

16. My old version of the program will not run...



You must have the current version of Iowa Support Master installed on your computer to get the prior year version to run. The program is licensed for use from the date it is released through December 31 of the year of the program. After December 31, your license ends. It is renewed if you purchase the next year program.

Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

17. How do I copy files from the old version to the current version?



Open the 2017 program and follow the instructions shown by these images.





How to copy the files from one computer to another.

You will need the download and registration code to install the program on your new/different computer. CLICK HERE to obtain the email of information you will need. Download and install the program on the new computer.

There are several ways to migrate your client files in Iowa Support Master from one computer to another. First, you need to know where they are.

Iowa Support Master keeps your client files in the Iowa Support Master folder found on your C:/ drive. So go to your C:/ drive and find the folder -> C:/2017 Iowa Support Master. Click on that folder to expand it. You can easily sort the files by click on "Type" at the top of the screen. This will sort all your client files into a group. Select them all and copy them to a USB thumb drive. In the alternative, if you have but a few, you can email them to yourself then open the email on the new computer.

Make sure that you move the files to the C:/2017 Iowa Support Master folder on the new computer. Once they are there, you can use them with the new computer. Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

18. Tax Rates





Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

19. Windows Versions/Computer Requirements



Iowa Support Master will run on Windows versions 7 on up.

Apple/Mac Computers - Iowa Support Master works on Apple based computers however you must create a Windows environment using a program such as VMWARE Fusion - Click Here or Parrallels - Click Here. Any Apple computer and Windows computer running Windows 7 on up will have sufficient storage space and power to run Iowa Support Master.

Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Backup CD Install Instructions



If you already have the program on your computer, check the Version Date of the program before running this CD. You may already have the most current version running. Installing the CD version will overwrite your program. It will not overwrite or destroy your saved files.

Insert the CD into the CD drive.

Wait up to 30 seconds as the CD should auto-run and a menu will appear.

If nothing happens, double click on your My Computer or Computer icon then double click on the CD drive or right click and select explore.

Double click on the startup icon and the program should run.




We update the software during the year but send out the software on a CD only if there are major changes in the Guidelines or tax codes.

Iowa Support Master Return to Top of Page Back to Top

CD Install Help

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Social Security Help



Social Security SSI vs. SSDI

Supplemental Security Income (SSI) is paid by the SSA to those who have low income - few resources and are 65 or older or blind or disabled. SSI is often confused with Social Security Disability Insurance (SSDI). SSI is a “needs-based” benefit. It is a benefit paid to persons who are disabled of any age, including children. SSI is also provided to people over age 65 whether or not they are disabled. The key is “financial need" as the benefit is based on the person’s lack of personal resources and income to meet necessities of life.

SSDI is a benefit paid to a person and certain members of their family if they are "insured," meaning that the person worked long enough and paid Social Security taxes. SSDI was created so workers who become disabled and unable to work to their normal retirement age will be able to access their Social Security retirement benefit early.


How are these handled concerning child support?

Rule 9.4 of the guidelines contains a provision that reads: "The appropriate amount of child support is zero if the noncustodial parent’s only income is from Supplemental Security Income (SSI) paid pursuant to 42 U.S.C. 1381a." Thus, if the obligor is on SSI, child support is zero. If, however, the parent is on SSDI, the children of that parent are probably eligible for a benefit as well. If the SSDI parent ends up with a child support obligation and their child is also receiving a benefit, the court may order the child support obligation


Points of Interest

The adoption of a child who is receiving SSI would not have a reduction in their benefit if their parent receives child support. SSI is needs based. If the child earns money, then there could be a reduction in the SSI benefit amount.

A child receiving Social Security based on the death of a parent can be reduced if the child is earning wages.

Typically, a parent (custodian) receives the benefit paid for the child. The court may give consideration to the benefit being received by the custodian and order a reduction in the child support amount.

SSA sends out an accounting request on an annual basis to the custodian of the child. The custodian must provide an accounting. The money must be used for the welfare of the child. The custodian may also save the money for the child as well, if they so choose, so long as the child's needs are being met. If the money is saved, when the child becomes 18, SSA will direct the custodian to give the benefit.

This information was authored by Patrick Wilson. If you have any corrections or additions, please send them: pat@patwilson.com



Iowa Support Master Return to Top of Page Back to Top

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

New Computer Installation - File Transfer



Install Iowa Support Master on your new computer first.

You will need the download and registration code to install the program on your new/different computer. CLICK HERE to obtain the email of information you will need. Download and install the program on the new computer.

Move Files

There are several ways to migrate your client files in Iowa Support Master from one computer to another. First, you need to know where they are.

Iowa Support Master keeps your client files in the Iowa Support Master folder found on your C:/ drive. So go to your C:/ drive and find the folder -> C:/2017 Iowa Support Master. Click on that folder to expand it. You can easily sort the files by click on "Type" at the top of the screen. This will sort all your client files into a group. Select them all and copy them to a USB thumb drive. In the alternative, if you have but a few, you can email them to yourself then open the email on the new computer.

Make sure that you move the files to the C:/2017 Iowa Support Master folder on the new computer. Once they are there, you can use them with the new computer.



Iowa Support Master Return to Top of Page Back to Top